Standing strong in a highly competitive market requires some robust strategies, like delivering an exceptional user experience. The key aspect of achieving a top-notch experience is adding the right set of features. However, choosing the right ones can be a bit challenging.
To help you out, we’ve made a list of must-have Uber clone app user features that are necessary for every online ride-hailing platform. The list contains important features for both riders and drivers, two important entities for any taxi booking platform.
Selecting the right functionalities for these two is essential for a seamless user experience and your app’s growth. So, let’s get started.
Offer Top-Notch Experience With These Exclusive Rider Features in App Like Uber
Riders are the end-users who call cabs through the digital platform. To keep them coming again and again, it’s necessary to offer an elevated experience. These exclusive rider features for app like Uber can give you a good push start.
Ride Scheduling
This is among the most basic yet extremely important user features in your Uber like app. It allows your riders to schedule a ride for their future trips so that they don’t have any hassle finding a cab at the end time.
To schedule a ride, riders would need to add the following information:
- Pickup address
- Drop-off address
- Vehicle type
- Time and date
Real-Time Tracking
Traditional taxi services had one issue: riders couldn’t find out when their driver would arrive at the pickup location. This problem was effectively addressed with the advent of ride-hailing apps offering a GPS-enabled live tracking feature.
Hence, this is one of the crucial rider features for app like Uber. It offers increased transparency, enhanced safety, and improved convenience, elevating the overall user experience.
Multiple Payment Modes
To further enhance the user experience, provide multiple payment modes, including both online and offline options. Having a multi-channel approach is crucial to make sure riders don’t turn down your app just because it doesn’t support their preferred payment method.
Even Uber had a robust online payment architecture. Still, it has recently introduced a cash payment option for riders who prefer to transact in physical currency. This move has enabled it to serve a wider audience, ensuring a maximized reach and complete satisfaction.
In-App Communication Channels
In some situations, your rider might need to contact their dedicated drivers to help them find the pickup location or find out their whereabouts. Implementing in-app communication channels like messaging and voice calling can make this easier, offering a hassle-free user experience.
Bookmark Drivers
This functionality lets your riders book rides with their favorite drivers. Riders can bookmark the person they love to travel with and instantly book a ride with them, rather than relying on an algorithm to get matched with a random driver.
Multiple Stops
Your rider might want to grab a cup of coffee, buy groceries, or grab a takeaway on their way home or to the office. This is one of those nice-to-have rider features in app like Uber where riders can run their multiple errands effortlessly by adding stops along the way.
Saved Destinations
Entering all the address details every time when booking a ride feels daunting. Simplify this process by allowing your riders to save their frequently visited destinations. This significantly helps them reduce time and effort in booking their cab, offering a seamless user experience.
Feedback System
Riders who have travelled with a driver should be able to share their experience through ratings and reviews. This feedback allows other riders to identify good and bad drivers based on the number of ratings and the quality of reviews, helping them make an informed decision.
Accessibility Options
Uber offers a range of accessibility options, including the remarkable Uber WAV (wheelchair accessible vehicle), establishing it as an all-inclusive taxi platform. To make your Uber like app a revolutionary platform that can be used by everyone regardless of their abilities, make sure you also incorporate these features.
SOS Panic Button
An SOS panic button is a must-have if you want your riders to feel safe. This functionality helps your riders to alert their friends and family when they feel threatened or meet with an accident during their rides. Their loved ones receive instant alerts with the rider’s location and other information.
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Must-Have Driver Features in App Like Uber for Seamless Services
With more than 7.8 million drivers, Uber literally rules the ride-hailing world. To attract and retain new drivers, it employs several robust features that we have listed below.
Profile Management
This is one of the basic yet important driver features for app like Uber. It allows drivers to change and manage their profiles and mandatory documents. They should be able to update their profile information, change their password, and upload and modify their essential documents, such as a driver’s license.
Linking Bank Accounts
Linking a bank account to your ride-hailing platform can help your drivers easily transfer funds to and from their dedicated app. This driver app feature simplifies income management, enabling drivers to handle their finances more efficiently.
In-App Wallet
An in-app wallet is one of the most crucial driver features in app like Uber as it serves as a go-to place for payment-related transactions and settlements. It enables faster and more efficient transactions, improving the drivers’ experience.
Ride Request Notifications
This feature keeps your drivers informed about new ride requests so that they don’t miss any earning opportunities. Instant notifications allow your drivers to quickly accept or decline the request, minimizing their idle time between rides.
Driver Destination
Driver Destination is a unique feature that helps drivers catch rides even when they are ending the day. For this, they only need to set their destination address, usually a home address. When this feature is enabled, the app will look for riders traveling in the same direction, allowing drivers to earn on the way home.
Auto-offline When Idle
When drivers remain idle for a certain period, their status changes from online to offline until they get active again. This feature optimizes driver availability, ensuring that only drivers who are actively looking for rides receive requests.
Route Optimization
This is one of the core functionalities for an Uber like app, as it streamlines the entire ride-hailing process. This functionality finds the most efficient path for drivers to pick up and drop off riders, minimizing time and distance.
Earning Reports
Earning reports allow drivers to gain valuable insights into their income, helping them understand how much they earn in a day and week. This feature also offers a detailed breakdown of earnings, including base fares, surge pricing, and tips.
Rider’s Review & Ratings
Drivers can also rate a rider and leave a review based on their experience. This information helps other drivers identify rude and demanding riders and avoid travelling with them by turning down their ride requests.
Seamless Vehicle Management
With this feature, your drivers can add and manage their vehicles on the platform. They can modify the necessary details such as pollution control certificates, vehicle insurance, and other essential documents.
Uber Clone App User Features: Do They Really Matter?
Building a feature-rich application is the first step towards business success. The selection of functionalities you choose for your ride-hailing app can make or break your business.
They directly impact how users interact with and perceive your platform. Well-defined user features create a seamless and enjoyable experience, influencing users’ decisions to use and recommend your platform or uninstall and leave negative feedback about it.
So yes, features do really matter, and that’s why you should give a good thought to deciding the right features for your Uber-like app.
A ride-hailing platform has two integral users: riders and drivers. Most of the ride-hailing operations are carried out by these two entities. Since they play an important role in the business, it’s essential to provide them with an exceptional user experience.
Do These Features Affect App Development Cost?
The cost of app development is determined by several factors, including features, which definitely affect the price. The more detailed and advanced features you integrate, the higher the expense will be.
But there’s a way to keep the cost under budget. Prioritize only the core features mentioned here for the initial version of your app. You can always incorporate more features when your business scales, keeping an eye on the future of an app like Uber and new industry trends.
This approach helps you offer an excellent user experience at a more affordable cost, while also leaving room for the future.
Concluding Thoughts
App features play a pivotal role in the success of your ride-hailing venture. Implementing these essential Uber clone app user features can help you gain traction and establish a distinctive brand in a highly saturated taxi booking market.
Now that you have a robust feature list for your cab-booking company, the only job left is to develop a robust platform. Our white label Uber app clone comes pre-loaded with all these remarkable features designed to offer an exceptional user experience. Get hands-on experience with these features through a live demo. Request the demo now!
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